Welcome to the Family Tree Heritage (FTH) Website!

Here you will find information about the New FamilySearch.org and other genealogy search-related issues. If you need technical assistance, we offer free technical support for all of our customers at techsupport@individualsoftware.com.

The New FamilySearch

The Family Search Menu on the Toolbar has features to help you perform advanced searches for your ancestors to the largest genealogy database in the world. This database has recently been opened to the public and is accessible from the interface of FTH.

Register on FamilySearch

If you haven't already registered on FamilySearch, you will need to register to access the FamilySearch database. You can register at: www.FamilySearch.org. Go to the "Sign In" page, then select the option to create an account. Use this new account ID and password to sign into FamilySearch from within Family Tree Heritage.

Make Sure Your Registration is Complete

If your registration is not successful, you will need to sign in to FamilySearch one time to activate your account, at www.FamilySearch.org. After this you will be able to login to FamilySearch from within FTH by selecting "Login" from the FamilySearch option on the Tool Bar.

Search for Ancestors on FamilySearch Directly from Family Tree Heritage

To perform searches for your ancestors on FamilySearch, highlight an ancestor on the Pedigree View and click the Tree Icon on the Tool Bar. The search will take place automatically to FamilySearch.

Search for Ancestors on Ancestry.com Directly from Family Tree Heritage

To perform searches for your ancestors on ancestry.com from FTH, click on the trees listed next to your ancestor's name on the Pedigree View. The search will take place automatically to Ancestry.com. If you don't subscribe to this website, you will not be able to access the records. This is included in the software for the convenience of many advanced Genealogists who subscribe to this database in addition to FamilySearch, which does not require a paid subscription.

New Features Available in Family Tree Heritage Platinum

Family Tree Heritage Platinum 9 is a major upgrade to the previous version. It offers several exciting new features preferred by genealogists.
Research Timeline Color Coding

Research Timeline

The research timeline is intended to help you see clues that will assist you in researching your family history. This new tool allows you to see the events in a person's lifetime. Sometimes, when you see pertinent events that may have affected your ancestors, it draws your attention to other resources you could look at to learn more about them. There are several pre-designed event groups to choose from, and you can add your own events, as well. The Timeline view is interactive: go ahead and click on names, dates, places to see how it responds. A Timeline report is also available for printing.

Color Coding

There is a filing system based on four colors that has gained popularity among genealogists over the past several years. This highly requested and anticipated feature utilizes that concept and allows you to add background colors to the name boxes for individuals and/or family lines. The color coding will display on various screens and reports in FTH.
Research Timeline Color Coding


Create your own set of Tags and assign up to three tags to the various individuals in your database. This has proved to be a wildly popular new feature--some users cannot live without them, now! The tags display on various screens and reports in FTH.

Fan Chart

The popular Fan Chart has just gotten better with two new options. With the color coding, you can now generate a Four-Color Fan Chart. You can also now include siblings in the first generation of the chart.
Recent Awards
FamilySearch Award
Best Listing Tool

FamilySearch Award
Most Comprehensive Syncing
What Customers are Saying About Family Tree Heritage Platinum...

I was amazed at how easy it was to find information about my Grandfather's parents. I was able to trace their heritage to Germany and Ireland-what a surprise! I had no idea my Grandfather’s Father was from Ireland.
– Mary Wolf, Iowa


I found it very easy to build my family tree. The program is full of features—this will truly be a family treasure for years to come!
– Jonathan Cooper, Oregon


I created a Family Book to share at our reunion this summer. It was so professional, my siblings were surprised and thrilled—it was a very special way to share all of my research.
– Mary Anne Connors, Texas